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Support

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Support

Blue Planet has a dedicated support team with support contracts tailored to the needs of the business.


We also offer incident management support for clients where issues in their payments receipting and file transfer originate from and provide escalation process across all of their


The support service typically covers:

  • Unallocated Income monitoring and continual service improvement
  • Bank Reconciliation
  • IM Health Checks
  • Issue resolution
  • 24/7 File Import and Export monitoring
  • 24/7 Web & Telephone Payments monitoring


Dedicated Blue Planet Support Team with Support Contracts tailored to the needs of the business